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Frequently Asked Questions

How do I order a custom cake?

To begin an inquiry for a custom cake please email kamuraskupcakes@gmail.com.

For custom orders, please allow ample time as working out the details of a design may take several days/up to a week. I suggest reaching out as soon as your date and design concept has been decided.

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Cake and Kupcake designs must be processed and paid at least 2 days prior to pick up.

Custom orders may need considerably longer lead time. Please email at kamuraskupcakes@gmail.com to place an order or request a qoute.

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Do you require a deposit?

Yes, I require pre-payment for all orders. Payment is due at the time of booking. Until payment is received the order is not finalized or in my calendar.

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Food allergies or other dietary restrictions?

Many cakes can be made without certain ingredients. However, all products are prepared in a facility in which nuts and other allergens are used. As a result, cross contamination of allergens may occur.

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REFUND AND CANCELLATION POLICY

I understand that plans can change and I will gladly assist you in making changes to your order date and time whenever possible. I accept cancellations by email at least 1 week (7 Days) in advance. I do reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.

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If canceled within the one week window there are no refunds.

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Custom Cakes

No cancellation, changes or refunds within one week of the date of pick up/delivery. If canceled within the one week window there are no refunds.

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Cake Care Card

KAMURA'S KUPCAKES

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